Senior Application Administrator, Public Safety Applications

This position directly supports the technology needs of Brown University’s Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community.

The Senior Application Administrator within the OIT Public Safety Applications team will serve as the senior position primarily focused on supporting the Genetec Security Center platform including the Situational Awareness module (CitiGraf). The primary responsibilities of this position are to lead the application administration, end user application support, and end user application training for the unified video security & situational awareness environment, including system integrations with Video Walls, LTE Deployment Security Cameras, FM Construction Cameras, ArcGIS and Real-Time Data Feeds, RMS & CAD, License Plate Recognition, and Automatic Vehicle Location. This position additionally supports all Unified Video, Data Mapping, and Data Ingestions.

Additionally the Senior Application Administrator will backup the other members of the OIT Public Safety Applications Team in support of all other Public Safety applications. Responsibilities will include application administration, end user application support, & end user application training for all of the Department of Public Safety’s applications. This position will also backup the team in handling Access Control Requests received by Authorized Building Contacts. Typically this involves monitoring the Access Control Request queue, answering phone calls, processing Access Control Requests, and meeting with Authorized Building Contacts via Zoom and/or other online collaboration tools.

The Senior Application Administrator will develop and maintain a fundamental understanding of how to utilize all Public Safety Applications from an end-user perspective, in addition to application administration responsibilities. This is critical for end-user application support, application administration, & end-user application training success.

In coordination with the Associate Director of Public Safety Applications, this position will ensure all Public Safety applications, systems, and technologies within purview are implemented, administered, and maintained to meet Criminal Justice Information Systems (CJIS) requirements along with FBI, RISP, and Brown security requirements. Exceptions for applications not meeting these requirements must be reviewed with and approved by the Associate Director of Public Safety Applications.

Position Classification:

This position will be eligible to work a hybrid or remote schedule.

Position Location & Typically Work Schedule:

Core Business hours are Monday through Friday, 8:30am to 5:00pm. Flexibility in schedule and hours is required occasionally; including days, nights, and weekends. This is dependent upon break/fix, site walks, on-site projects, University Campus events, and business needs of the department.