The year 2010 was extremely productive for the Raleigh-Wake County Emergency Communications Center. Not only did we receive both CALEA and National Academies of Emergency Dispatch (NAED) reaccreditation, but were also recipients of the Association of Public-safety Communications Officials (APCO) International’s “Horizon Award” for large 9-1-1 centers. The Horizon Award acknowledges the efforts of communications centers that have proactively assessed and met the technological and operational needs of their center, employees, and service population. The understanding of this technology comes in no small part from our dedicated information technology staff, headed by Craig Schulz. Mr. Schulz himself was appropriately recognized in April by the E 9-1-1 Institute as Technician of the Year.